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Claims Guides
Did you know you may be able to get your New York DBL/PFL claim payment via direct deposit?
We offer Direct Deposit Payments for continuous New York DBL/PFL claims where benefit payments are being issued directly to the claimant/employee! Sign up on your claim form at time of claim, or register for our claim portal to change your payment preferences online once you receive your claim number.
Get Claim Help 24/7
For statutory NY benefits: State Disability, Paid Family Leave and COVID-19 Quarantine. Get a checklist to help you get started, download claim forms, step-by-step instructions on filing your claim, see how to check your claim status, and much more! Not sure which benefit is right for you? Start on our overview page first. For NEW claim submission for State-mandated benefits (NY & NJ State Disability and NY Paid Family Leave - as well as COVID-19 quarantine benefits under NY Emergency Paid Sick Leave). Go upload now!
COVID-19 Resource Center
Visit our COVID-19 Resource Center to learn about COVID-19-related emergency benefits on the state and federal level and how they may impact your NY State Disability and Paid Family Leave benefits.
Got a Disability or NY Paid Family Leave claim established with us already? Check it 24/7 on our claim portal or mobile app.
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Click here to login or register to your specific employee benefits. You can find a NVA network provider in your area. How NVA builds their network
The ShelterPoint family of companies consists of ShelterPoint Life Insurance Company (formerly First Rehab Life) and ShelterPoint Insurance Company.
ShelterPoint Life was founded in 1972 as The First Rehabilitation Life Insurance Company of America (First Rehab Life) and is domiciled in New York. Since its inception, ShelterPoint Life has grown into New York’s largest statutory disability carrier and holds the rating of A- (Excellent) by A.M. Best Company and A- by Standard & Poor’s. Through the years, ShelterPoint Life has added additional employee benefits to its product portfolio and currently insures more than 150,000 employers and over 1.3 million members. In 2014, First Rehab Life changed its name to ShelterPoint Life Insurance Company.
A Florida-domiciled carrier was acquired in 2014, which was renamed ShelterPoint Insurance Company. This newly acquired entity is a wholly-owned subsidiary of ShelterPoint Life and is licensed in 48 states and territories.
Our goal remains the same, to make insurance simple for you.
Claim Related Inquiries – All Products: customerservice@shelterpoint.com
Submit Claim Forms and associated Documents to: DBL / Paid Family / Medical Leave Claims: claimforms@shelterpoint.com
Vision Claims: visionclaims@shelterpoint.com
Excess Major Medical Claims: excessmajorclaims@shelterpoint.com
Life and/or ADD Claims: lifeclaims@shelterpoint.com
Welcome to the ShelterPoint Claim Portal! To log in, please enter your Account ID and Password. Your Account ID (Email) and password is the email address and password you entered when registering for a Claim Portal Account. Ex: firstname.lastname@example.com If you've recently forgotten your password, and requested to reset it, enter the temporary password that was emailed. We will ask you to change it after you log in. Haven't registered yet? Click on the 'Register' button and enter your Claim #, Social Security, Email, and Unique Password to create an online account. Still need help? Contact our customer service department at customerservice@shelterpoint.com or 1-800-365-4999
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